You are welcome to contact us if you have any questions or complaints regarding our services.

We value your feedback and commit to resolve your issues in a fair, timely and efficient manner.

When you make a complaint, it is helpful if you could include the following information:

• Describe clearly what happened

• Tell us why you are making a complaint

• Tell us what you would like us to do.

• Please provide your full name, email address and contact phone number.

• Tell us how you would prefer us to contact you.

• If appropriate, please send us any documents that support your complaint.

Handling Your Complaint:

• Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 1 business day.

• If your complaint is urgent, we will prioritise your complaint and attempt to resolve it within 1 working day. If we cannot, we will explain why and the reasons for taking longer.

• We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.

• Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 3 calendar days.

• Complex complaints may take longer than 3 calendar days to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.

• We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.

You can easily reach us in a number of ways:

- Call us at  +44 (0) 2071935504

- Email us at support@worldwide-social.com. We answer all emails in less than 24 hours (usually in just a few hours)

- Write to us at Global Services and Outsourcing Ltd, International House, 776-778 Barking Road, London E13 9PJ, United Kingdom.

Please also note that all purchases are fully refundable within 30 days from purchase, for any reason. We guarantee you 100% satisfaction with our services. If you feel you are not 100% satisfied, just request a refund within 30 days from your purchase and we will return your money.

All unused credits are 100% refundable within 1 year of purchase, no questions asked.